Who is AmericanRoadShop.com
Is this site safe and secure?
How long will it take to get my products?
Who do I call if there is a problem with my order?
Do you stand behind what you sell?
Why Buy From Us

Store Policies
Return Policy
Privacy
Placing an Order
Payments
Tax
Warranty
Freight Damage

Who is AmericanRoadShop.com?
American Road Shop was started by my wife Barb and myself to bring to the motorcycling community unique gifts and accessories that enhance the road trip and our sport in general. Many of the products offered on this site are manufactured by bikers for bikers. We pride ourselves with selling products that have merit and that we can stand behind in both quality & function.
If you are in the Waterford, MI area, stop and visit us in our 3400 sq ft store. Click here for more CONTACT INFO.

Is this site safe and secure?
Yes. This site is very secure because all transactions are encrypted by the latest technology in internet security. AThawte certificate insures that your personal information is encrypted and safe. Furthermore, we are certified by HackerSafe to insure that no one is able to access our servers and retrieve private information. Very few employees have access to customer information, and NO employees have access to customer's credit card information. If you have any concerns about shopping online please feel free to call out customer service line (866) 713-3900.

How long will it take to get my products?
Your order will be processed within one business day of you placing it and you will receive an e-mail confirmation. Most items are shipped from our stock located in our retail location in Waterford Michigan. If an item is not in stock
we also have arrangements with many of our venders to drop ship directly to your door.

Our products are almost always available for shipment within one week of the order date, however occasionally an item may be on back order from a manufacturer. If this is the case you will be notified of your expected delivery date or given the option to exchange or cancel the order.

Who do I call if there is a problem with my order?
You should call or email us directly at our retail location. We pride ourselves on our excellent customer service. Our Toll Free number, 866-713-3900 for immediate assistance or email us at: tim@americanroadshop.com.

Do you stand behind what you sell?
Absolutely, we do not sell any product that we have not tested or don't completely trust and have confidence in. ALL of our manufacturers stand behind their products for complete customer satisfaction. Do not hesitate to contact us with any questions about our products or their manufacturers.

Why Buy From Us
AmericanRoadShop.com is dedicated to bringing you the best quality products that will enhance your road trip and life style. Only proven products are offered to our customers. Knowledgeable sales staff ready to answer all of your questions with quick email response time, and a toll free number. We stand behind all of our products satisfaction is guaranteed.
American Road Shop has been selling online for almost 7 years and has a trail of satisfied customers.
Most importantly, customer service is #1. That's not just something we say, we prove it with every order.

Store Policies

Return Policy
If you are unhappy with your purchase, returns are acceptable within 30 days of delivery as long as the merchandise is not used or damaged by the customer. To return an order you MUST notify Customer Service for return procedures first. Return shipping costs are the responsibility of the buyer. A credit on your account will appear within 5 business days after the returned product is received, minus the initial shipping fee. However, if your item has arrived damaged please see below for warranty information. If you suspect your item is damaged at the time of delivery you should make a note on the bill of laden before signing it. Damaged merchandise will be accepted and replaced without penalty.

Privacy
Your privacy is taken very seriously by AmericanRoadShop.com. At no time will any third party have access to your name, contact information, e-mail address, or credit card information. In the event that we need to drop ship your order, your name and address will only be given to the manufacturer for delivery of your order.

Placing an Order
Your order will be processed within one business day of you placing it and you will receive an e-mail confirmation. Our products are almost always available for shipment within one week of the order date, however occasionally items are on back order from the factory. If this is the case you will be notified of your expected delivery date or given the option to exchange or cancel the order.

Payments
Please use our convenient payment methods located on the order form. We gladly accept Visa, MasterCard, Discover or you can pay by Check or Pay Pal. If you wish to pay by check please mail your check and a copy of your order to American Road Shop, 7554 Highland Rd., Waterford, MI 48327. Rest assured your financial transactions are safe and secure through the Thawt SSL Security system.

Tax
Because AmericanRoadShop.com is located in Michigan, only customers living in the state of Michigan will be subject to a 6% sales tax. Orders from all other states are not taxable by ARS.

Warranty
All products come with a manufacturer's limited warranty. If any item is proved to be defective by reason of improper workmanship and/or material we will replace, at our discretion, that part or the whole product at no charge to you. This warranty does not cover defects caused by: modification, alteration or repair of the enclosed product by anyone other than the original manufacturer. This warrantee does not include return shipping costs. If you need to use your warrantee please contact Customer Service as soon as possible and you will be given a return address and information. You must have a receipt for your purchase.

Freight Damage
Customers should fully inspect every shipment received before signing the bill of lading. Please note what damages were incurred on the bill of lading before signing. If you incur any damages during shipping please contact Customer Service for instructions.